You can now opt in to receive raw lab results during the sample submission process. Follow the steps below to enable this option:
1. Go to the Billing Details Screen
Once you’ve reached the Billing Details screen in the Sample Hub, check the box that says:
“I would like to receive the raw lab results.”
2. Enter Your Email Address
A textbox will appear. Enter the email address where you'd like to receive the raw lab results.
3. Add Multiple Recipients (Optional)
If you’d like the results sent to multiple email addresses, separate each address with a semicolon (;) — no spaces.
Example: user1@email.com;user2@email.com
4. Complete the Submission
Click Checkout to complete the process.
Tips
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Double-check all email addresses for typos to ensure delivery.
- In the future we will enable email addresses to save per account.
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If you don't receive the raw results, check your spam or junk mail folder.